Shipping & Returns

Shipping Options:

Products will be shipped USPS First Class mail with Delivery Confirmation tracking. This does not guarantee a delivery date, but reaches most Continental U.S. addresses within 3-4 days. If you need your order by a specific date, please contact us so that we may use an alternative shipping method. Additional shipping fees will apply. 

 

Shipping Policy:

Your order will be processed and shipped within 4 business days from the date it is placed. If you need expedited services, please contact us. Additional fees may apply.

 

Return Policy:

We hope you fall in love with your Zen Watch the moment you receive it! However, you are welcome to return or exchange your purchase following these guidelines:

You may return/exchange your watch within 15 days of receipt of order. If the watch is damaged, we will arrange for your return shipping. Otherwise, for any other return/exchange reason, you will be responsible for the return shipping. You are responsible for the return until we receive it, so we suggest sending your return using a shipping method that includes tracking and insurance. For exchanges, we will charge you for the shipping cost to send you a different watch. For returns, we will reimburse you on your credit card or mail you a check as soon as your return arrives back in our office. If you have any questions about returns/exchanges, please contact us and we'll be happy to help you.

 

Please include a copy of your original order and send your return/exchange to:

The Zen Watch Company

10573 W. Pico Blvd., #817

Los Angeles, CA 90064-2333