Shipping & Returns
Products will be shipped USPS First Class mail with Delivery Confirmation tracking. This does not guarantee a delivery date, but reaches most Continental U.S. addresses within 3-4 days. If you need your order by a specific date, please contact us so that we may use an alternative shipping method. Additional shipping fees will apply.
Your order will be processed and shipped within 4 business days from the date it is placed. If you need expedited services, please contact us. Additional fees may apply.
We hope you fall in love with your Zen Watch the moment you receive it! However, you are welcome to return or exchange your purchase following these guidelines:
You may return/exchange your watch within 15 days of receipt of order. If the watch is damaged, we will arrange for your return shipping. Otherwise, for any other return/exchange reason, you will be responsible for the return shipping. You are responsible for the return until we receive it, so we suggest sending your return using a shipping method that includes tracking and insurance. For exchanges, we will charge you for the shipping cost to send you a different watch. For returns, we will reimburse you on your credit card or mail you a check as soon as your return arrives back in our office. If you have any questions about returns/exchanges, please contact us and we'll be happy to help you.
Please include a copy of your original order and send your return/exchange to:
The Zen Watch Company
10573 W. Pico Blvd., #817
Los Angeles, CA 90064-2333